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Privacy Policy and Security:
Our Payment services allow our customer to securely input their credit card information.
The system is very secure and your critical information is not disclosed. Our privacy
policy protects our customers. Personal information of our customers not released
to third parties. We never give e-mail addresses to anyone. Your credit card details
are processed by authorize.net, Link point or Credit Card Transaccions , through
our shopping cart. In addition to either 128-bit SSL Certificates or 40-bit SSL
Certificates for site authentication and encryption, Commerce Site Services include
Pay flow Pro, which allows us to easily and securely accept and process credit card,
debit card, purchase card, and electronic checks.
" We are a Hacker free website. www.gsmflorida.com
is tested daily by Scan Alert and certified to meet the requirements of federal
regulations to protect the security, confidentiality, and integrity of your personal
information. Our security precautions make doing business here as safe as purchasing
by telephone.
www.gsmflorida.com is committed to maintaining the security and privacy of your
personal information at all times - during and after your purchase. We have established
high standards of security for our computer system and the information it contains.
All personal information taken from our customers is stored on independently monitored
and certified HACKER SAFE servers.
To help us maintain the highest security possible for your personal information
stored on this server we use Scan Alert's real-time vulnerability testing. This
technology allows us to detect possible security threats before they give hackers
an opportunity to gain access to your personal data
Your name, shipping address, billing address and credit card information are used
in order to provide you with the products you purchase from us from our website.
Your email address is to provide you with relevant information about your order.
Your phone number may be used incase our customer service representative needs to
contact you with regard to your order. We never give e-mail addresses to anyone.
How to Order
- Order online We utilize the latest technology to ensure a safe
and secure transaction. Just browse through our site and add the items you want
to purchase to the shopping cart. Our easy shopping cart system will guide you through
the entire purchase. And unlike most other websites, our online system will calculate
and display discounted shipping fees for domestic orders before you enter your personal
information. In this way you know exactly what you will pay before you proceed with
the order.
- Order by phone . We accept phone orders Monday-Friday 10:00 AM
– 5:00 PM Easter time. Call in the USA 954-881-9166/954-200-7005
- Fax your order . You also have the option to fax your order to
us. Click here to take a print out of the form and Fax us at- FAX – 954-385-6148
o
- Order by e-mail . Send an e-mail with your information at sales@gsmflorida.com.
You can order by email 24/7.
- Wire funds to us . Call or e-mail for our bank information at sales@gsmflorida.com.
- International Orders including Canada : International customer
including Canada please pay by authorize.net, Link Point or Credit Card Transactions
(verified only) or bank wire or money order. You can fill the manual order form
and bank wire or money order the funds. If you are placing the order online select
payment by authorize.net, Link Point or Credit Card Transactions or bank wire or
money order option.
- Wholesaler Customers: We also sell by volume and provide discount
prices.
Use of personal information:
Your name, shipping address, billing address and credit card information are used
in order to provide you with the products you purchase from us from our website.
Your email address is to provide you with relevant information about your order.
Your phone number may be used incase our customer service representative needs to
contact you with regard to your order.
Credit Card Security:
We recognize the importance of secure online transactions and we safeguard the privacy
of the information provided to us through online forms. We use programs that encrypt
data you provide in the order form which is very secure.
Shipping / Handling policy
- All merchandise will be shipped by UPS, FedEx, DHL or Currier Company depending
on weight, size and destination at the shipping address provided by you.
- Shipment to APO/FPO(Military address) can only be shipped via USPS(Postal service)
- To cancel or make any changes in the shipment of your order you are requested to
give us prior notice. For any changes in the shipping address you will need to contact
our customer service immediately or email us at costumerservice@gsmflorida.com
- We do not accept any change in the shipping address after the merchandise has already
been shipped. We do not ship on weekends as the UPS is closed.
- Saturdays, Sundays and Holidays are not working days
- Deliveries are to curb side for large packages and smaller packages to your door.
UPS, FEDEX, DHL and other shippers we use do not deliver inside homes.
- Prices cannot be adjusted once the order has been made. Shipping charges are non-refundable
in any case as we cannot reclaim these fees from our shippers. Customers are responsible
to pay for any duties, taxes, customs and other clearance fees for orders shipped
outside the USA. We do not offer any type of insurance or warranty for damage caused
to personal property or items used in conjunction with the products we sell.
- FOR LARGE APPLIANCE, TELEVISIONS AND OTHER ELECTRONICS PRODUCTS
VISIBLE & CONCEALED SHIPPING DAMAGE MUST BE REPORTED IMMEDIATELY
What if my Product arrives broken
IF DAMAGE IS OBSERVED, PLEASE REFUSE THE ITEM AND HAVE THE DRIVER RETURN THE UNIT
IMMEDIATELY
Report all physical damage to the driver, and have them clearly mark the Bill of
Lading (shipping invoice) before signing.
GSM Florida will not be responsible for shipping damage of any kind if the unit
has been picked up, and driven to your address after signing the shipper's invoice
(bill of lading). We advise you only let the shipping companies handle delivery
to your address.
Our window of opportunity to file a claim with the shipping companies is limited.
Please DO NOT sign the bill of lading until you have fully inspected the unit for
damage.
Once you have open the box while the driver waits, please check the screen for cracks
or any other type of physical damage. If everything looks good, then sign the shipping
invoice (bill of lading).
What do I do once my Product is delivered?
Please open and inspect the Plasma Display for physical damage immediately! Have
the driver wait. Report all physical damage to the driver, and have them clearly
mark the Bill of Lading (shipping invoice) before signing.
** *IF DAMAGE IS OBSERVED, PLEASE REFUSE THE DISPLAYS AND HAVE THE DRIVER RETURN
THE UNIT IMMEDIATELY***.
Our window of opportunity to file a claim with the shipping companies is limited.
Please inspect the display for any damages while the driver waits. Note any physical
damage to the display box on this bill of lading invoice. If you notice any shipping
damage please refuse the shipment. DAMAGE IS EXTREMELY RARE, YET WE WANT TO SEND
YOU A NEW REPLACEMENT AS SOON AS WE POSSIBLY CAN. Taken a few minutes can save you
several days of shipping delays. If everything looks good, then sign the shipping
invoice (bill of lading).
VISIBLE & CONCEALED SHIPPING DAMAGE MUST BE REPORTED IMMEDIATELY.. SAMSTORES
WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES REPORTED AFTER 24 HOURS.
- Orders within the US will be shipped on the same day depending on its availability.
After the order is shipped we send the tracking number to the customer by email
or by telephone.
- Under normal conditions, merchandise would take 4-6 business days to be delivered
to you. Priority delivery is available upon request, for an extra charge
- Deliveries are to curb side for large packages and smaller packages to your door.
UPS, FEDEX, DHL and other shippers we use do not deliver inside homes.
- Shipping costs are based on weight, volume, destination zip code and number of items
we can pack in each box for your order. There is a minimum charge per order of $6.00
for Ground Shipping to the 48 Contiguous States. Alaska, Hawaii and Puerto Rico
orders are offered the choices of 2 Day Air or 1 Day Air. Canadian orders are offered
the choices of Standard or Rush shipping. Post Office Box address orders are shipped
via Parcel Post Mail, Priority Mail, or Express Mail. Orders to U.S. APO/FPO, Guam,
Marshall Islands, Saipan, and other U.S. territories are shipped via USPS Surface
Mail or Priority Mail. Some overweight or oversized items may not be available for
shipment outside the 48 contiguous U.S. or to Post Office Boxes. For Large Appliances
above 80 pounds the shipping rates may vary depending upon state. For Residential
delivery there will additional $40 to $75 charge. Online charges for shipping are
the approximate charges not the final shipping charge.
Manual Order
You may also make orders using Manual order at gsmflorida.com
Order Confirmation
Order confirmation for an Online order:
When you place your order online, your credit card information is verified, and
then you will receive a confirmation via email and / or phone notifying you that
your order has been processed. Once your order is shipped, the tracking number will
be provided by email and / or phone. For International orders, we will await approval
of shipping charges before processing your order.
Order confirmation for an order by Phone:
Once you place your order by phone, your credit card information is verified, and
then you will receive a confirmation via email and / or phone notifying you that
your order has been processed. Once your order is shipped, the tracking number will
be provided by email and / or phone. For International orders, we will await approval
of shipping charges before processing your order.
Sales Tax
Customers from Florida will need to pay a Sales Tax of 6%.
Return Policy
- Our return policy is formulated to ensure customer satisfaction. Most of the brand
name products we carry come with a standard one year warranty from the manufacturers.
On top of that, we offer a return policy of our own with the following terms and
conditions:
- We always try to carry top quality products. If we don't like it we don't sell it!
This lets us sell our products with total confidence. However, as with all machine
made products some repair work might become necessary and the following terms apply:
Except for TVs and All Wireless Devices including(Cell Phones, Bluetooth Headset,
Pocket PC, PDA, Ultra Mobile PC) & we will exchange or refund for defective
items within the first 30 days.
- You MUST obtain a Return Merchandise Authorization (RMA) before returning items.
Please e-mail sales@gsmflorida.com or
click here " Return Material Authorization
Form (RMA) " and fill up the form and fax it back to us at
954-385-6148 .Once we receive the RMA form we will provide you with a RMA number
via email or phone. Put the RMA number above the address label on the outside of
your shipment not on the original box. We cannot accept returns without an RMA.
- All wireless devices including (Cell Phones, Bluetooth Headset, Pocket PC, PDA,
Ultra Mobile PC) & Play Station 3 are only exchangeable for same within 5 days,
no refunds. The manufacturer may provide support after 5 days. Please check with
the manufacturer if warranty service is available. If you are looking for any particular
color for cell phone please put it in the comments section of shopping cart. Cell
Phone colors are not guaranteed.
Network Operations and some features is network dependent. Please note that the
MMS related services are dependent on the network as well as on the compatibility
of the devices used and the content formats supported. Please check the availability
of MMS, GPRS, WAP, and Internet services with your network operator and/or service
provider. Buyers are responsible for ensuring this item's compatibility with their
network operator / service provider. Sam stores guarantees the voice feature of
the phone to work 100% with support. If you setup the phone properly, you will have
the entire feature working on the phone. For additional setup instruction please
contact your current phone service provider or look for instruction on
www.howardforum.com . There will be no refund or exchange if you are unable
to setup the browser, mms, sms, gprs, wap or any other internet related setup except
the voice feature.
- Multi-System TVs from any Brand except Philips only carries International manufacturer
warranty (Not Valid in US). Philips has World Wide Warranty including USA
.
- All products we sell, except TVs and GSM Cell phones, come with a one-year international
warranty (90 days labor, 1 year parts) and in such cases the product will be repaired
at no charge. Please check with the manufacturer warranty service is available in
USA and Canada
- After 30 days we do not exchange or give refunds for any item we sell
.
Keep the boxes! Any item that needs to be serviced, exchanged or
refunded MUST be sent to us with its original manufacturer carton and with matching
serial number and then double boxed. Otherwise we will not be able to repair, exchange
or refund for the item. Not valid for Cell phone and Television.
- Non-defective items that are returned are subject to a minimum 15% to 20% restocking
fee.
- You may upgrade or downgrade an item within 30 days of purchase as long as the originally
purchased product(s) are in new, resalable condition with all original packaging
that have no markings on its box. Not valid for Cell phone and Television.
- Any item that needs to be serviced or exchanged or refunded must be sent to us freight
paid by customer.
- Shipping charges are non-refundable in any cases we cannot reclaim these fees from
our shippers.
- Credit Card Dispute are charged a minimum $35 fee and are immediately turned over
to a collection agency, and are reflected on your credit report. We strongly advise
you to contact us before disputing any transaction with your credit card institution.
We are willing to work with you.
Pricing and Typographical Errors
Due to the fast pace of the computer and consumer products industries, all prices
are subject to change without notice. We make every effort to provide you the most
accurate, up-to-the-minute information. Despite our best efforts, a small number
of the items on our web site may be mis-priced. In the event a product is listed
at an incorrect price due to typographical, photographic, or technical error or
error in pricing information received from our suppliers, samstores.com shall have
the right to refuse or cancel any orders placed for product listed at the incorrect
price.
- If an item's correct price is lower than our stated price, we will charge the lower
amount and ship you the item. · If an item's correct price is higher than
our stated price, we will cancel your order and notify you of the price error and
order cancellation. You will, of course, have an opportunity to purchase the item
at the correct price, if you so wish. While we make every attempt to verify prices
before charging your credit card, GSMflorida.com shall have the right to refuse
or cancel any orders placed on mis-priced product whether or not the order has been
confirmed and your credit card charged.
- If your credit card has already been charged for the purchase and your order is
canceled, GSMflorida.com shall immediately issue a credit to your credit card account
in the amount of the incorrect price. The advertisement of any product on this site
does not constitute an offer to sell. Your order or your receipt of an electronic
or other form of order confirmation does not signify our acceptance of your order,
nor does it constitute confirmation of our offer to sell.
- GSMflorida.com reserves the right at any time after receipt of your order to accept
or decline your order. GSMflorida.com reserves the right at any time after receipt
of your order, without prior notice to you, to supply less than the quantity you
ordered of any item in accordance with our order limitation policy. All orders placed
must obtain pre-approval with an acceptable method of payment, as established by
our credit department.
- We may require additional verifications or information before shipping any order.
Please allow 24-48 hours for order processing due to address verification.
- Price Protection / Post Sale Price Changes GSMflorida.com product pricing is competitive,
often changing daily. GSMflorida.com does not offer price protection on any purchases
after placing your order, if the product drops below your original purchase.
- Once an order is placed we hold the item for you until it ships out. In case you
want to cancel the order there will be a 10% cancellation fee
- Our site is not on real-time therefore some items may not be in stock. Please call
to make sure that we have item in stock.
- GSMflorida.com is not responsible for typo graphical errors for product description.
All the product description are taken from manufacture sites.
Price match policy
- If the competitor does not have item in stock GSMflorida.com will not match
the price.
- Price match will be done for the total amount including shipping (Many companies
charge more shipping and charge you less on the product. That's the reason we consider
total cost for the price match policy.)
- If the item is not in the stock with GSMflorida.com. GSMflorida.com reserve
the right to accept or decline the request.
- Price match can only be done through actual brick and motor store and not with
companies running their business from garage, home or eBay.
-
If you have found verifiable lower delivered price on in stock merchandize
from repudiated authorized dealer we do our best to meet the price.
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